| Date of Report Submission: | 7/10/2018 |
| Submitters IP Address: | 76.98.164.136 |
Complaint Comments:
A supplement was called into travelers on 6/25 and Deborah asked that I send her my paperwork as well as photos due to her high claim volume. I sent my paperwork over to her with photos and on 6/26 I received paperwork back from her with a stipulation of sending the invoice for the scan and clearing of all fault codes. She made no mention that she has a set amount that she caps the value of a scan at in these emails. I sent the final paperwork on 7-2 with a copy of the invoice from our sublet vendor who charges $120 to perform that service, and on 7/2 I received a locked supplement paying out $75 for a scan stating that is all she can pay. Travelers cannot determine what a sublet vendor charges for a service, I am billed $120 for this service and need to be compensated for money I put out on her word that she would pay that amount with a bill submitted to her.
| Itemized Complaints | |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Non-Independent Appraisal: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | blue bell | State: | pa | Zip: | 19422 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | classic coachwork | ||||
| State Appraiser License: | 625286 | ||||
| Shop Representative: | michael hannan | Address: | 125 west butler ave | ||
| City: | ambler | State: | pa | Zip: | 19002 |
| Phone: | 215-646-7887 |
| Insurance Information | |||
| Insurance Company: | travelers | ||
| Claim Number: | IBA3528001 | ||
| Insurance Company Representative: | Deborah Gray | Date of loss: | 5/1/18 | Appraiser License Number: | 711906 |
| Insurance Company Phone: | 215-806-7518 |
| Legislator Information | |||
| Consumer Legislative Representative: | Daley, Mary Jo (D) District 148 | Consumer Senator: | Greenleaf, Stewart J. (R) District 12 |
| Repair Facility Legislative Representative: | Daley, Mary Jo (D) District 148 | Repair Facility Senator: | Greenleaf, Stewart J. (R) District 12 |
END
PCTG Consumer Complaint Report Record ID#: 1531235364