| Date of Report Submission: | 6/26/2019 |
| Submitters IP Address: | 76.98.164.136 |
Complaint Comments:
On 6-20 Ryan Jackson was out to re inspect the damages to Mr. Fishers 2019 Volvo XC60, the supplement was to properly replace the A-pillar that he had wrote to section on the Original appraisal. When he came out to inspect the vehicle he was presented with the OEM panel replacement procedure and told me that he does not care what that paper says he is not writing it to repair that way, I asked him why he would write it against OEM procedures and he said he just did not care because he is sure shops would do it as he wrote. In the appraisers act it states that safety is paramount and to completely disregard an OEM procedure is anything but thinking of future safety and performance of the vehicle, OEM procedures are out there for a reason and to ignore them has no place in this business anymore.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Appraiser License Omitted: | Yes |
| Refusal to use Quality OEM Parts: | Yes | No regard for Public Safety: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Horsham | State: | pa | Zip: | 19044 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | classic coachwork | ||||
| State Appraiser License: | 625286 | ||||
| Shop Representative: | michael hannan | Address: | 125 west butler ave | ||
| City: | ambler | State: | pa | Zip: | 19002 |
| Phone: | 215-646-7887 |
| Insurance Information | |||
| Insurance Company: | Penn National | ||
| Claim Number: | 03263709 | ||
| Insurance Company Representative: | Ryan Jackson | Date of loss: | 05/13/19 | Appraiser License Number: | 141405 |
| Insurance Company Phone: | 267-819-9384 |
| Legislator Information | |||
| Consumer Legislative Representative: | choose one | Consumer Senator: | choose one |
| Repair Facility Legislative Representative: | choose one | Repair Facility Senator: | choose one |
END
PCTG Consumer Complaint Report Record ID#: 1561553294