| Date of Report Submission: | 9/5/2019 |
| Submitters IP Address: | 76.98.164.136 |
Complaint Comments:
This vehicle came in for repairs on 7/29 and had aftermarket parts listed on the estimate, we ordered the aftermarket parts from the vendor in our area that will service us and prepared a supplement for additional damages. We called in a supplement on 8/6 and had the aftermarket parts on order to inspect when the appraiser came out. On 8/7 Vincent Mucci was out and agreed that the aftermarket parts were not of the same quality that the OEM parts were, he then prepared his supplement and listed aftermarket vendors that he knows will not come here. We attempted to use aftermarket parts like they wrote for but they did not meet factory standard and now he is listing parts he knows are not available for us to purchase, this is in direct violation of the appraisers act they must list available parts for the repair.
| Itemized Complaints | |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Refusal to use Quality OEM Parts: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | philadelphia | State: | pa | Zip: | 19150 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | classic coachwork | ||||
| State Appraiser License: | 625286 | ||||
| Shop Representative: | mike hannan | Address: | 125 west butler ave | ||
| City: | ambler | State: | pa | Zip: | 19002 |
| Phone: | 215-646-7887 |
| Insurance Information | |||
| Insurance Company: | Progressive | ||
| Claim Number: | 19-1150086-01 | ||
| Insurance Company Representative: | Vincent Mucci | Date of loss: | 07/24/19 | Appraiser License Number: | 776126 |
| Insurance Company Phone: | 215-384-8580 |
| Legislator Information | |||
| Consumer Legislative Representative: | Bizzarro, Ryan A. (D) District 3 | Consumer Senator: | Street, Sharif (D) District 3 |
| Repair Facility Legislative Representative: | Sonney, Curtis G. (R) District 4 | Repair Facility Senator: | Haywood, Art (D) District 4 |
END
PCTG Consumer Complaint Report Record ID#: 1567694109