PCTG Consumer Complaint Report Record ID#: 1591230382

Date of Report Submission: 2/22/2021
Submitters IP Address:

Complaint Comments:
We handled 3 claims last year for Mr. Gad. 2 Insurance carriers that are competent and kept the consumers best interest in mind idemnified him fully for the proper repairs. We immediately warned him on this 3rd claim with Nationwide. There has been a dispute on the repairs at hand between the chosen repair facility, 610 MOTORS LLC, and the Insurance Company, Nationwide. Nationwide has attempted to short pay the claimant for the repairs associated with properly returning the vehicle to its pre-loss condition. We have made several attempts via email to reach an agreed amount. We have kept a well documented repair file via a cloud system that all parties have been able to access. The repairs we have billed for are absolutely "reasonable" and "necessary" in properly restoring Mr. Torres vehicle to a true pre-loss condition. Mr. Boye makes specific references to being under the influence of his employer "NW" which clearly puts him in violation of the appraisers act by not making his own independent appraisal without the influence of others. We will attach email correspondences. Please respond and act appropriately.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Arbitrary Capping & Underpayment:Yes
Refusal to use Quality OEM Parts:Yes
Non-itemized listing of all damages:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:610 MOTORS
State Appraiser License:767365
Shop Representative:Sergio Gaspar
Address:112 Washington St
City:Freemansburg State:PennsylvaniaZip:18017

Insurance Information
Insurance Company:Nationwide Affinity Insurance Co. of America
Claim Number:981027-GJ-3
Insurance Company Representative:Christopher BoyeDate of loss:
Appraiser License Number:725038
Insurance Company Phone:610-849-3933

Legislator Information
Consumer Legislative Representative:Samuelson, Steve (D) District 135Consumer Senator:Boscola, Lisa M. (D) District 18
Repair Facility Legislative Representative:Samuelson, Steve (D) District 135Repair Facility Senator:Boscola, Lisa M. (D) District 18

PCTG Consumer Complaint Report Record ID#: 1591230382

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