PCTG Consumer Complaint Report Record ID#: 1603820338

Date of Report Submission: 10/27/2020
Submitters IP Address:

Complaint Comments:
On behalf of this Pennsylvania vehicle owner we are forwarding this complaint with their consent! On 9\16\2020, Corin Chapman's 2019 Honda CR-V EX arrived at our facility with damage to the front left of her vehicle including the front wheels. This damage was caused when a FedEx truck had struck her legally parked car. Ms. Chapman filed a claim with ARC\Fed-Ex who then hired a PDA appraisers to come to our facility on 9\16 to appraise her vehicle. On 9\18 Ms. Chapman was put into a rental car at the request of ARC/FedEx. Repairs were started on Ms. Chapman vehicle on 9\21 after liability was verbally accepted when Ms. Chapman corresponded Linda Stamper of ARC/FedEx. GA Collision reached out to ARC/FedEx on 9/30,10/9,14,23,26 for confirmation of payment only to be told that payment was in the mail. All repairs were stopped to Ms. Chapman CR-V on 10\3 and ARC/FedEx was put on notice that a commencement fee per day will be applied until payment was received. PDA hesitated to finish a supplemental request until we received payment from ARC/FedEx. Linda Stamper from ARC/FedEx made contact with our shop on 10\26 after the vehicle owner got involved, we had to explain to Linda why PDA hesitated to complete the supplemental request and when we mentioned, the where about of the awaited check, she stated that's not her job to search for it, when we informed that ARC/FedEx is responsible for our customary accruing daily shop charges she just rudely hanged up the phone! As of 10\27 no payment has been received. Due to ARC/FedEx delays,denials and deceit Ms. Chapman has been forced to activate her own insurance policy in order to settle this claim. She's in a rental for 39 days and counting, not know if this claim will be paid by ARC/FedEx! Please contact us or Ms Corin Chapman for any additional information concerning this complaint!

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Arbitrary Capping & Underpayment:Yes
Refusal to use Quality OEM Parts:Yes
Non-itemized listing of all damages:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes
Refusal to re-inspect vehicle:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:GA Collision Center Inc
State Appraiser License:NONE
Shop Representative:Art Agatsiotis
Address:510 West Cobbs Creek Pkwy

Insurance Information
Insurance Company:ARC/FedEx
Claim Number:4420807569
Insurance Company Representative:Linda StamperDate of loss:9\11\2020
Appraiser License Number:unkwown
Insurance Company Phone:856-356-0795

Legislator Information
Consumer Legislative Representative:Cephas, Morgan (D) District 192Consumer Senator:Hughes, Vincent J. (D) District 7
Repair Facility Legislative Representative:Davidson, Margo L. (D) District 164Repair Facility Senator:Williams, Anthony H. (D) District 8

PCTG Consumer Complaint Report Record ID#: 1603820338

Additional Comments/Docs/Pics

Optional Comment Title

Your Email

   Admin only

Add a Document or Picture