PCTG Consumer Complaint Report Record ID#: -88504937

Date of Report Submission: 2/22/2021
Submitters IP Address:

Complaint Comments:
State Farm is single handily the worst Insurance Company we deal with on a daily basis. They are as corrupt as the State Insurance Department. As far as I know they are in cahoots with each other. Mrs. Shimkus brought us her vehicle for repairs. We had a short pay claim with State Farm a few months prior on her sons vehicle were he paid out of pocket. This claim was handled in the same fashion by State Farm as they always do. We will submit email documentation to all of the delay's they caused the consumer as well as not properly idemnifying her leaving her with a significant short pay she had to pay out of pocket. This needs to stop. The bullying of consumers needs to stop. I understand SF supplies the highway with roadside assistance trucks, as well as funds many political campaigns. But we need to protect the consumer as we are licensed to do so.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Arbitrary Capping & Underpayment:Yes
Refusal to use Quality OEM Parts:Yes
Non-itemized listing of all damages:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes
Non-personal Inspection:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:610 MOTORS
State Appraiser License:767365
Shop Representative:Sergio Gaspar
Address:112 Washington St
City:Freemansburg State:PennsylvaniaZip:18017

Insurance Information
Insurance Company:State FArm
Claim Number:38-11v7-77L01
Insurance Company Representative:Roy MortonDate of loss:
Appraiser License Number:406857
Insurance Company Phone:

Legislator Information
Consumer Legislative Representative:Samuelson, Steve (D) District 135Consumer Senator:Boscola, Lisa M. (D) District 18
Repair Facility Legislative Representative:Samuelson, Steve (D) District 135Repair Facility Senator:Boscola, Lisa M. (D) District 18

PCTG Consumer Complaint Report Record ID#: -88504937

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