| Date of Report Submission: | 2/22/2021 |
| Submitters IP Address: | 162.158.78.162 |
Complaint Comments:
State Farm is single handily the worst Insurance Company we deal with on a daily basis. They are as corrupt as the State Insurance Department. As far as I know they are in cahoots with each other. Mrs. Shimkus brought us her vehicle for repairs. We had a short pay claim with State Farm a few months prior on her sons vehicle were he paid out of pocket. This claim was handled in the same fashion by State Farm as they always do. We will submit email documentation to all of the delay's they caused the consumer as well as not properly idemnifying her leaving her with a significant short pay she had to pay out of pocket. This needs to stop. The bullying of consumers needs to stop. I understand SF supplies the highway with roadside assistance trucks, as well as funds many political campaigns. But we need to protect the consumer as we are licensed to do so.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Refusal to use Quality OEM Parts: | Yes |
| Non-itemized listing of all damages: | Yes |
| Non-Independent Appraisal: | Yes |
| Unprofessional Behavior: | Yes |
| No regard for Public Safety: | Yes |
| Non-personal Inspection: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Kunkletown | State: | Pennsylvania | Zip: | 18058 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | 610 MOTORS | ||||
| State Appraiser License: | 767365 | ||||
| Shop Representative: | Sergio Gaspar | Address: | 112 Washington St | ||
| City: | Freemansburg | State: | Pennsylvania | Zip: | 18017 |
| Phone: | 610-625-9330 |
| Insurance Information | |||
| Insurance Company: | State FArm | ||
| Claim Number: | 38-11v7-77L01 | ||
| Insurance Company Representative: | Roy Morton | Date of loss: | Appraiser License Number: | 406857 |
| Insurance Company Phone: |
| Legislator Information | |||
| Consumer Legislative Representative: | Samuelson, Steve (D) District 135 | Consumer Senator: | Boscola, Lisa M. (D) District 18 |
| Repair Facility Legislative Representative: | Samuelson, Steve (D) District 135 | Repair Facility Senator: | Boscola, Lisa M. (D) District 18 |
END
PCTG Consumer Complaint Report Record ID#: -88504937