| Date of Report Submission: | 7/18/2019 |
| Submitters IP Address: | 74.92.124.78 |
Complaint Comments:
MY CAR WAS AT PHILADELPHIA AUTO BODY FOR 3 MONTHS. STATE FARM WROTE 3 USED STEERING RACKS ALL WHICH WERE JUNK LEAKING FROM PLACES IT SHOULDNT. PHILLA AB ORDERED THEM ALL FROM WHERE SF LOCATED THEY TOOK ABOUT 5 DAYS PER RACK TO GET. FINALLY ON FOURTH SUPPLEMENT THEY WROTE A REMANUFURED RACK. NOT EVEN NEW PART. AFTER RACK WAS INSTALLED THE SHOP DISCOVER AXLE MAKING NOISE. AND HERE WE GO AGAIN 3 USED AXLES ALL NO GOOD. THE SHOP HAD TO ORDER AND PAY FOR ALL OF THEM TO SHOW STATE FARM. FINALLY THEY PAID REMAN.AXLE THIS WAS A TOTAL OF 3.7 REPAIR HOURS!!!! AND WAS A TOTAL OD 90 DAYS IN THE SHOP BECAUSE OF SF REPAIR TACTICS . MEANWHILE I'M PAING 20%ON THE RENTAL. FOR 30 DAYS AND THEN I WAS PAYING THE REST OUT OF POCKETFOR A TOTAL OF 90 DAYS . SF BLAMED SHOP BUT I SAW THE USED PARTS AND THEY LOOKED OUT BY NOT INSTALLING THEM. AFTER AXLE INSTALLED MY AXLE SEAL WAS BAD AND TRANS WAS NOISY BECAUSE IT LEAKED. I SENT TO NISSAN OF ARDMORE THEY SAID AXLE SEAL WAS DAMAGED FROM IMPACT. A TOTAL $1700. SF DENIED IT. SO I HAD TO PAY FOR IT OUT OF POCKET!!!! ALSO MY FLOOR PAN WAS CRUSHED UNDERNEATH. IN BEGINNING OD THE CLAIM THEY DENIED THAT TOOO SAID IT WAS UNRELATED. I PAID GOOD MONEY FOR INSURANCE AND WHEN I NEED FOR SIMPLE REPAIR . THEY DRAINED ME MENTALLY AND VERY FRUSTRATING! THEY SHOULD NOT MAKE IT THIS DIFFICULT! PLEASEEEE INVESTIGATE!!!! I GOT SCREWED THEY NEVER PAID FOR ALL THE DAMAGE AND COST ME 3 MONTHS CAR RENTAL CAR PAYMENTS PLUS INSURANCE !!! FOR WHAT???
| Itemized Complaints | |
| Refusal to use Quality OEM Parts: | Yes |
| Unprofessional Behavior: | Yes |
| No regard for Public Safety: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | PHILIA. | State: | PA. | Zip: | 19131 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | philadelphia auto body | ||||
| State Appraiser License: | |||||
| Shop Representative: | ed, denery, jim | Address: | 3111 grays ferry ave | ||
| City: | phila | State: | PA | Zip: | 19146 |
| Phone: | 215-755-5957 |
| Insurance Information | |||
| Insurance Company: | STATE FARM | ||
| Claim Number: | 388430Z7301 | ||
| Insurance Company Representative: | ANDREW SERTWAY,ISREAL LUNA,JOSHUA REED | Date of loss: | 11/19/2018 | Appraiser License Number: | MULTIPLE |
| Insurance Company Phone: | 855-341-8184 |
| Legislator Information | |||
| Consumer Legislative Representative: | choose one | Consumer Senator: | Hughes, Vincent J. (D) District 7 |
| Repair Facility Legislative Representative: | Harris, Jordan A. (D) District 186 | Repair Facility Senator: | Williams, Anthony H. (D) District 8 |
END
PCTG Consumer Complaint Report Record ID#: 1563476522