PCTG Consumer Complaint Report Record ID#: 1570047793

Date of Report Submission: 10/2/2019
Submitters IP Address:

Complaint Comments:
State Farm is refusing to pay for repairs that are required based on BMW repair procedures, the damages to this vehicle fit the criteria for a steering gear and hub and bearing replacement, however State Farm claims is stating they have a difference of opinion. This isn't about an opinion this is a matter of a MUST DO repair procedure, State Farms failure to do this is in direct violation of the appraisers act that states Because an appraiser is charged with a high degree of regard for the public safety, the operational safety of the vehicle shall be paramount in considering the specification of new parts. This consideration is vitally important where the parts involved pertain to the drive train, steering gear, suspension units, brake system or tires. State Farm is refusing to acknowledge a BMW repair procedure that directly pertains to the safety of the vehicle and its passengers.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Arbitrary Capping & Underpayment:Yes
Non-Independent Appraisal:Yes
No regard for Public Safety:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:classic coachwork
State Appraiser License:409789
Shop Representative:mike hannan
Address:125 west butler ave

Insurance Information
Insurance Company:state farm
Claim Number:38-b417-8j301
Insurance Company Representative:mark vesciDate of loss:9/11/19
Appraiser License Number:409789
Insurance Company Phone:

Legislator Information
Consumer Legislative Representative:Daley, Mary Jo (D) District 148Consumer Senator:Leach, Daylin (D) District 17
Repair Facility Legislative Representative:Daley, Mary Jo (D) District 148Repair Facility Senator:Collett, Maria (D) District 12

PCTG Consumer Complaint Report Record ID#: 1570047793

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