| Date of Report Submission: | 10/2/2019 |
| Submitters IP Address: | 76.98.164.136 |
Complaint Comments:
State Farm is refusing to pay for repairs that are required based on BMW repair procedures, the damages to this vehicle fit the criteria for a steering gear and hub and bearing replacement, however State Farm claims is stating they have a difference of opinion. This isn't about an opinion this is a matter of a MUST DO repair procedure, State Farms failure to do this is in direct violation of the appraisers act that states Because an appraiser is charged with a high degree of regard for the public safety, the operational safety of the vehicle shall be paramount in considering the specification of new parts. This consideration is vitally important where the parts involved pertain to the drive train, steering gear, suspension units, brake system or tires. State Farm is refusing to acknowledge a BMW repair procedure that directly pertains to the safety of the vehicle and its passengers.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Non-Independent Appraisal: | Yes | No regard for Public Safety: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | bluebell | State: | pa | Zip: | 19442 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | classic coachwork | ||||
| State Appraiser License: | 409789 | ||||
| Shop Representative: | mike hannan | Address: | 125 west butler ave | ||
| City: | ambler | State: | pa | Zip: | 19002 |
| Phone: | 215-646-7887 |
| Insurance Information | |||
| Insurance Company: | state farm | ||
| Claim Number: | 38-b417-8j301 | ||
| Insurance Company Representative: | mark vesci | Date of loss: | 9/11/19 | Appraiser License Number: | 409789 |
| Insurance Company Phone: |
| Legislator Information | |||
| Consumer Legislative Representative: | Daley, Mary Jo (D) District 148 | Consumer Senator: | Leach, Daylin (D) District 17 |
| Repair Facility Legislative Representative: | Daley, Mary Jo (D) District 148 | Repair Facility Senator: | Collett, Maria (D) District 12 |
END
PCTG Consumer Complaint Report Record ID#: 1570047793