| Date of Report Submission: | 4/17/2020 |
| Submitters IP Address: | 173.49.35.154 |
Complaint Comments:
I submitted a final supplement to State Farm that included an invoice from Vetech to re-initialize rear parking sensors and clear codes at the end of a repair. Derek Patterson from State Farm cut time from a procedure and refused to pay for the re-initialization and final code clearing, despite my sending him clear photos, Vetech invoice and screen shot of the Vetech computer showing codes thrown. The Vetech invoice clearly explained the procedures involved.
| Itemized Complaints | |
| Arbitrary Capping & Underpayment: | Yes |
| Non-Independent Appraisal: | Yes |
| Unprofessional Behavior: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Media | State: | PA | Zip: | 19063 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | Brandywine Coach Works | ||||
| State Appraiser License: | 153336 | ||||
| Shop Representative: | Bob Cicconi | Address: | 1209 Baltimore Pike | ||
| City: | Chadds Ford | State: | PA | Zip: | 19317 |
| Phone: | 610-459-8860 |
| Insurance Information | |||
| Insurance Company: | State Farm | ||
| Claim Number: | 38-F155-5L5 | ||
| Insurance Company Representative: | Derek Patterson | Date of loss: | 3-17-2020 | Appraiser License Number: | 137611 |
| Insurance Company Phone: |
| Legislator Information | |||
| Consumer Legislative Representative: | choose one | Consumer Senator: | choose one |
| Repair Facility Legislative Representative: | choose one | Repair Facility Senator: | choose one |
END
PCTG Consumer Complaint Report Record ID#: 1587151327