PCTG Consumer Complaint Report Record ID#: 1587151327

Date of Report Submission: 4/17/2020
Submitters IP Address:

Complaint Comments:
I submitted a final supplement to State Farm that included an invoice from Vetech to re-initialize rear parking sensors and clear codes at the end of a repair. Derek Patterson from State Farm cut time from a procedure and refused to pay for the re-initialization and final code clearing, despite my sending him clear photos, Vetech invoice and screen shot of the Vetech computer showing codes thrown. The Vetech invoice clearly explained the procedures involved.

Itemized Complaints
Arbitrary Capping & Underpayment:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Brandywine Coach Works
State Appraiser License:153336
Shop Representative:Bob Cicconi
Address:1209 Baltimore Pike
City:Chadds FordState:PAZip:19317

Insurance Information
Insurance Company:State Farm
Claim Number:38-F155-5L5
Insurance Company Representative:Derek PattersonDate of loss:3-17-2020
Appraiser License Number:137611
Insurance Company Phone:

Legislator Information
Consumer Legislative Representative:choose oneConsumer Senator:choose one
Repair Facility Legislative Representative:choose oneRepair Facility Senator:choose one

PCTG Consumer Complaint Report Record ID#: 1587151327

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