| Date of Report Submission: | 8/21/2020 |
| Submitters IP Address: | 108.162.219.80 |
Complaint Comments:
Jonathan Sowash is refusing to change aftermarket parts off an estimate after they were ordered and deemed to be not the same quality as OEM parts that were on the car prior to the loss. His company asked us to send photos of the parts to support the supplement and we did, he is now stating i must order the parts again and make sure they are quality when they arrive. I asked him if the photos are not satisfactory he can come and inspect the parts and we can go over the differences in quality, but he is refusing and demanding that I order the parts again. We attempted to utilize the cost effective parts they listed on the estimate and they do not meet the standards of the Subaru parts, I am not refusing to order any aftermarket parts we ordered the parts they are not the same quality and now we need to move forward with repairs and parts that meet the standards the claimants car had before their property was damaged.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Refusal to use Quality OEM Parts: | Yes |
| Unprofessional Behavior: | Yes |
| Non-personal Inspection: | Yes |
| Refusal to re-inspect vehicle: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | philadelphia | State: | pa | Zip: | 19118 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | classic coachwork | ||||
| State Appraiser License: | 625286 | ||||
| Shop Representative: | michael hannan | Address: | 125 west butler ave | ||
| City: | ambler | State: | pa | Zip: | 19002 |
| Phone: | 215-646-7887 |
| Insurance Information | |||
| Insurance Company: | Philadelphia Energy Company | ||
| Claim Number: | V2020115WUSINICH | ||
| Insurance Company Representative: | Jonathan Sowash | Date of loss: | 7/29/20 | Appraiser License Number: | 598715 |
| Insurance Company Phone: | 610-279-5400 |
| Legislator Information | |||
| Consumer Legislative Representative: | Rabb, Christopher M. (D) District 200 | Consumer Senator: | Haywood, Art (D) District 4 |
| Repair Facility Legislative Representative: | Daley, Mary Jo (D) District 148 | Repair Facility Senator: | Collett, Maria (D) District 12 |
END
PCTG Consumer Complaint Report Record ID#: 1598033414