PCTG Consumer Complaint Report Record ID#: 1598033414

Date of Report Submission: 8/21/2020
Submitters IP Address:

Complaint Comments:
Jonathan Sowash is refusing to change aftermarket parts off an estimate after they were ordered and deemed to be not the same quality as OEM parts that were on the car prior to the loss. His company asked us to send photos of the parts to support the supplement and we did, he is now stating i must order the parts again and make sure they are quality when they arrive. I asked him if the photos are not satisfactory he can come and inspect the parts and we can go over the differences in quality, but he is refusing and demanding that I order the parts again. We attempted to utilize the cost effective parts they listed on the estimate and they do not meet the standards of the Subaru parts, I am not refusing to order any aftermarket parts we ordered the parts they are not the same quality and now we need to move forward with repairs and parts that meet the standards the claimants car had before their property was damaged.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Refusal to use Quality OEM Parts:Yes
Unprofessional Behavior:Yes
Non-personal Inspection:Yes
Refusal to re-inspect vehicle:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:classic coachwork
State Appraiser License:625286
Shop Representative:michael hannan
Address:125 west butler ave

Insurance Information
Insurance Company:Philadelphia Energy Company
Claim Number:V2020115WUSINICH
Insurance Company Representative:Jonathan SowashDate of loss:7/29/20
Appraiser License Number:598715
Insurance Company Phone:610-279-5400

Legislator Information
Consumer Legislative Representative:Rabb, Christopher M. (D) District 200Consumer Senator:Haywood, Art (D) District 4
Repair Facility Legislative Representative:Daley, Mary Jo (D) District 148Repair Facility Senator:Collett, Maria (D) District 12

PCTG Consumer Complaint Report Record ID#: 1598033414

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