| Date of Report Submission: | 9/14/2020 |
| Submitters IP Address: | 172.69.63.5 |
Complaint Comments:
According to Title 31, Chapter 62, 62.3 (a), (9), [The appraisal shall include]The location where the listed parts are available in a condition equivalent to, or better than, the condition of the replaced parts prior to the accident. Allstate sent a communication out on 4-6-2020: Date: 4-6-2020 Subject: Update to Allstate Replacement Parts Guidelines Attention: Repair Facility Owner/Manager "To broaden the availability of parts sourcing for our customers, we are expanding our policy around Recycled Parts utilization. Recycled Part Changes.The utilization of recycled parts is an industry-accepted and cost-effective repair method. Parts search should be for reasonable geographic area, and parts must be in quality condition to be used for a repair. Effective immediately, Allstate�s policy for Recycled Parts utilization will be expanded to include 3 prior model years or newer and the same model run. This change does not impact our position regarding mechanical and suspension parts, which will still be subject to comparable mileage requirements within those 3 prior model years or newer. We will also continue to adhere to our Recycled Parts policy regarding safety systems and all other part categories. Example: You have a damage estimate on a 2017 GMC Terrain and the front bumper requires replacement. With last model year minus three years in mind, parts searches may return parts from model years 2017 � 2014. (Note: The three-year window will only be available for models in production longer than that timeframe) Thank you for your valued support in providing the best service in the industry to our mutual customers. If you have any questions, please feel free to reach out to your local GHRN Performance Consultant" This is a violation of the act, as a replacement part that is three years older than a current year vehicle cannot be "equivalent to or better than" a part on a particular vehicle. Please require Allstate and State Farm, and any other insurance company, to adhere to the state laws and only specify current year or newer replacement parts when specifying used parts for any repair. And, in the case of suspension components, there should be an additional requirement to have the same or less mileage as the component on the loss vehicle. Thank you.
| Itemized Complaints | |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Unprofessional Behavior: | Yes |
| No regard for Public Safety: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | N/A | State: | Zip: | ||
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | Brandywine Coach Works | ||||
| State Appraiser License: | 153336 | ||||
| Shop Representative: | Bob Cicconi | Address: | 1209 Baltimore Pike | ||
| City: | Chadds Ford | State: | PA | Zip: | 19317 |
| Phone: | 610-459-8860 |
| Insurance Information | |||
| Insurance Company: | Allstate & State Farm | ||
| Claim Number: | N/A | ||
| Insurance Company Representative: | N/A | Date of loss: | N/A | Appraiser License Number: | N/A |
| Insurance Company Phone: |
| Legislator Information | |||
| Consumer Legislative Representative: | choose one | Consumer Senator: | choose one |
| Repair Facility Legislative Representative: | Barrar, Stephen (R) District 160 | Repair Facility Senator: | Killion, Thomas H. (R) District 9 |
END
PCTG Consumer Complaint Report Record ID#: 1600112970