PCTG Consumer Complaint Report Record ID#: 1602182753

Date of Report Submission: 10/8/2020
Submitters IP Address:

Complaint Comments:
In 2019 we preformed repairs to Mrs. Vaksman's 2018 Audi A5 that was in a front end collision, they recently came back for us to inspect what they thought could be a paint workmanship issue on the replacement hood of their Audi. We inspected the car with them and in our opinion looked to be damage from something getting on the car and eating away at the paint. We then took the step to have our paint rep come out and do a study of the damage to verify what we were seeing, they came out did a chemical study and determined that the damage was caused by an acidic material splashing onto the hood and eating away at the material. At this point we suggested opening a claim for the damages with their insurance and they agreed, a travelers adjuster came out and identified it as workmanship based on his opinion. The matter was elevated to claims specialists who have all documentation stating it was acidic material that got onto the hood but they are sticking with their appraisers opinion not the facts at hand and denying the claim. I will be uploading paint study to complaint to support our stance.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes
Refusal to re-inspect vehicle:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:classic coachwork
State Appraiser License:625286
Shop Representative:Michael Hannan
Address:125 west butler ave

Insurance Information
Insurance Company:Travelers
Claim Number:INH 3993
Insurance Company Representative:Kevin WyszynskiDate of loss:
Appraiser License Number:231438
Insurance Company Phone:215-262-8555

Legislator Information
Consumer Legislative Representative:Farry, Frank A. (R) District 142Consumer Senator:Tomlinson, Robert M. (R) District 6
Repair Facility Legislative Representative:Daley, Mary Jo (D) District 148Repair Facility Senator:Collett, Maria (D) District 12

PCTG Consumer Complaint Report Record ID#: 1602182753

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