PCTG Consumer Complaint Report Record ID#: 1604328531

Date of Report Submission: 11/2/2020
Submitters IP Address:

Complaint Comments:
Monifa is refusing to change the vendor on an estimate to a vendor that will sell to us, she is aware of the vendors decision to not sell parts to us but does not believe she has any obligation to change the part to a location where the part can actually be obtained. we had conversations about this being in violation of the appraisers act but Monifa stated she does not care, I explained that we have done prior complaints and had email conversations with your department that back up what I am requesting but she still did not care.

Itemized Complaints
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Unprofessional Behavior:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:classic coachwork
State Appraiser License:625286
Shop Representative:mike hannan
Address:125 west butler ave

Insurance Information
Insurance Company:Geico
Claim Number:0505435010101029-01
Insurance Company Representative:Monifa ThompsonDate of loss:9/25/2020
Appraiser License Number:806219
Insurance Company Phone:

Legislator Information
Consumer Legislative Representative:Warren, Perry S. (D) District 31Consumer Senator:Santarsiero, Steven J. (D) District 10
Repair Facility Legislative Representative:Daley, Mary Jo (D) District 148Repair Facility Senator:Collett, Maria (D) District 12

PCTG Consumer Complaint Report Record ID#: 1604328531

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