PCTG Consumer Complaint Report Record ID#: 1604590630

Date of Report Submission: 11/5/2020
Submitters IP Address:

Complaint Comments:
Cracha is refusing to change the part on an estimate to a supplier that will sell to us, he is aware of the suppliers decision to not sell parts to us but does not believe she has any obligation to change the part to a location where the part can actually be obtained. We ordered an aftermarket part from a different supplier that will sell to us and the part does not meet the same standards as OEM, they cannot force us to use a supplier the supplier does not make the part they are a parts supplier not a manufacturer. He is also stating that his supervisor has instructed him that he cannot change the part so he is also refusing to be independent about his decisions. As determined in previous conversations with your department this is a violation of the appraisers act

Itemized Complaints
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Refusal to use Quality OEM Parts:Yes
Non-Independent Appraisal:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:classic coachwork
State Appraiser License:625286
Shop Representative:Michael Hannan
Address:125 west butler ave

Insurance Information
Insurance Company:Geico
Claim Number:0505435010101029-01
Insurance Company Representative:Cracha FernandoDate of loss:9/25/2020
Appraiser License Number:684066
Insurance Company Phone:267-400-0761

Legislator Information
Consumer Legislative Representative:Warren, Perry S. (D) District 31Consumer Senator:Santarsiero, Steven J. (D) District 10
Repair Facility Legislative Representative:choose oneRepair Facility Senator:choose one

PCTG Consumer Complaint Report Record ID#: 1604590630

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