| Date of Report Submission: | 11/5/2020 |
| Submitters IP Address: | 172.69.63.217 |
Complaint Comments:
Cracha is refusing to change the part on an estimate to a supplier that will sell to us, he is aware of the suppliers decision to not sell parts to us but does not believe she has any obligation to change the part to a location where the part can actually be obtained. We ordered an aftermarket part from a different supplier that will sell to us and the part does not meet the same standards as OEM, they cannot force us to use a supplier the supplier does not make the part they are a parts supplier not a manufacturer. He is also stating that his supervisor has instructed him that he cannot change the part so he is also refusing to be independent about his decisions. As determined in previous conversations with your department this is a violation of the appraisers act
| Itemized Complaints | |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Refusal to use Quality OEM Parts: | Yes |
| Non-Independent Appraisal: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Yardley | State: | pa | Zip: | 19067 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | classic coachwork | ||||
| State Appraiser License: | 625286 | ||||
| Shop Representative: | Michael Hannan | Address: | 125 west butler ave | ||
| City: | ambler | State: | pa | Zip: | 19002 |
| Phone: | 215-646-7887 |
| Insurance Information | |||
| Insurance Company: | Geico | ||
| Claim Number: | 0505435010101029-01 | ||
| Insurance Company Representative: | Cracha Fernando | Date of loss: | 9/25/2020 | Appraiser License Number: | 684066 |
| Insurance Company Phone: | 267-400-0761 |
| Legislator Information | |||
| Consumer Legislative Representative: | Warren, Perry S. (D) District 31 | Consumer Senator: | Santarsiero, Steven J. (D) District 10 |
| Repair Facility Legislative Representative: | choose one | Repair Facility Senator: | choose one |
END
PCTG Consumer Complaint Report Record ID#: 1604590630