PCTG Consumer Complaint Report Record ID#: 1610635928

Date of Report Submission: 1/12/2021
Submitters IP Address:

Complaint Comments:
The vehicle at hand was damaged in the right front. Front bumper, right fender, hood were being replaced. 2017 Ford Fusion. For proper color match beings the vehicles color matched prior to the loss. Both windshield pillars, roof including roof rails, both quarter panels and the left fender need blending. Katelin Connor had to ask permission from her manager if she was allowed to do this operation. My question is. Who is writing the estimate? Katelin Conner the adjuster or her manager? The insurance company is telling her how to write the estimate of repair instead of paying for what is obviously owed for the job. Bringing the vehicle back to pre loss condition. Also Progressive insurance stance on blending an adjacent panel with prior damage is a concern also with this claim too. Customer is paying for the repair to the panel. Progressive is responsible for the blending of the panel.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Illegal Steering/Directing:Yes
Non-itemized listing of all damages:Yes
Unprofessional Behavior:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:Essington State:PaZip:19029
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Joe Trainer Auto Body
State Appraiser License:606831
Shop Representative:Michael Kelly
Address:416 Primos Ave
City:Folcroft State:PaZip:19032

Insurance Information
Insurance Company:Progressive
Claim Number:20-4975255-01
Insurance Company Representative:Katelin ConnorDate of loss:11/18/2020
Appraiser License Number:866325
Insurance Company Phone:215-870-9378

Legislator Information
Consumer Legislative Representative:Delloso, David M. (D) District 162Consumer Senator:Kearney, Timothy P. (D) District 26
Repair Facility Legislative Representative:Delloso, David M. (D) District 162Repair Facility Senator:Williams, Anthony H. (D) District 8

PCTG Consumer Complaint Report Record ID#: 1610635928

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