| Date of Report Submission: | 1/12/2021 |
| Submitters IP Address: | 173.245.54.61 |
Complaint Comments:
The vehicle at hand was damaged in the right front. Front bumper, right fender, hood were being replaced. 2017 Ford Fusion. For proper color match beings the vehicles color matched prior to the loss. Both windshield pillars, roof including roof rails, both quarter panels and the left fender need blending. Katelin Connor had to ask permission from her manager if she was allowed to do this operation. My question is. Who is writing the estimate? Katelin Conner the adjuster or her manager? The insurance company is telling her how to write the estimate of repair instead of paying for what is obviously owed for the job. Bringing the vehicle back to pre loss condition. Also Progressive insurance stance on blending an adjacent panel with prior damage is a concern also with this claim too. Customer is paying for the repair to the panel. Progressive is responsible for the blending of the panel.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Illegal Steering/Directing: | Yes |
| Non-itemized listing of all damages: | Yes |
| Unprofessional Behavior: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Essington | State: | Pa | Zip: | 19029 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | Joe Trainer Auto Body | ||||
| State Appraiser License: | 606831 | ||||
| Shop Representative: | Michael Kelly | Address: | 416 Primos Ave | ||
| City: | Folcroft | State: | Pa | Zip: | 19032 |
| Phone: | 610-534-1643 |
| Insurance Information | |||
| Insurance Company: | Progressive | ||
| Claim Number: | 20-4975255-01 | ||
| Insurance Company Representative: | Katelin Connor | Date of loss: | 11/18/2020 | Appraiser License Number: | 866325 |
| Insurance Company Phone: | 215-870-9378 |
| Legislator Information | |||
| Consumer Legislative Representative: | Delloso, David M. (D) District 162 | Consumer Senator: | Kearney, Timothy P. (D) District 26 |
| Repair Facility Legislative Representative: | Delloso, David M. (D) District 162 | Repair Facility Senator: | Williams, Anthony H. (D) District 8 |
END
PCTG Consumer Complaint Report Record ID#: 1610635928