PCTG Consumer Complaint Report Record ID#: 1614028160

Date of Report Submission: 2/22/2021
Submitters IP Address:

Complaint Comments:
There has been a dispute on the repairs at hand between the chosen repair facility, 610 MOTORS LLC, and the Insurance Company, Acceptance Insurance. Acceptance Insurance has severely attempted to short pay the 3rd party claimant for the repairs associated with properly returning the vehicle to its pre-loss condition. We have made several attempts via email to reach an agreed amount. We have kept a well documented repair file via a cloud system that all parties have been able to access. This has obviously been a huge convenience for the appraisers of Acceptance Insurance as they have been able to access and work this claim from an out of state location. We sent 4 Requests for a physical inspection. Finally they conceded after the 4th attempt and a request of the law. Its a shame that 3 representatives we dealt with with Acceptance had no competency pertaining to PA laws. We currently have a dispute on many of the procedures and or labor times we have billed Mr. Torres for. Rest assured, they are as honest as can be, and there is not one bit of consumer fraud by 610 MOTORS LLC. The "industry standards" and or "Market area" comparison's Acceptance Insurance is attempting to use and manipulate their payout on the claim, does not alter or diminish the full and proper measure of the monetary damages. The repairs we have billed for are absolutely "reasonable" and "necessary" in properly restoring Mr. Torres vehicle to a true pre-loss condition. We have a whole email transcript we would like to provide that substantiates the reasoning for many of the repairs.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Arbitrary Capping & Underpayment:Yes
Refusal to use Quality OEM Parts:Yes
Non-itemized listing of all damages:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:610 MOTORS
State Appraiser License:
Shop Representative:Sergio Gaspar
Address:112 WAshington St
City:Freemansburg State:PAZip: 18017

Insurance Information
Insurance Company:Acceptance Insurance
Claim Number:0372100076-003
Insurance Company Representative:William NelsonDate of loss:1/15/2021
Appraiser License Number:699761
Insurance Company Phone:615-846-3029

Legislator Information
Consumer Legislative Representative:Samuelson, Steve (D) District 135Consumer Senator:Boscola, Lisa M. (D) District 18
Repair Facility Legislative Representative:Samuelson, Steve (D) District 135Repair Facility Senator:Boscola, Lisa M. (D) District 18

PCTG Consumer Complaint Report Record ID#: 1614028160

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