| Date of Report Submission: | 4/28/2021 |
| Submitters IP Address: | 162.158.62.77 |
Complaint Comments:
I submitted an online supplement request to State Farm for front bumper cameras and cables, a rear trunk trim panel, latch and 2 screws, and a final scan in addition to other items that were paid for and not a part of this complaint. I received a call from the appraiser who refused to pay for the above-referenced parts and labor to replace the parts, and did not pay for the final scan, despite having clear photos of the damaged parts and invoices for the parts and final scan. Appraiser alleges that damaged cameras were not accident-related, without any proof other than an "investigation" he conducted that found the cameras in question are very susceptible to moisture and corrosion damage. Appraiser was provided with pre and post scans that identified communication problems with the cameras. In addition, the customer, Mr. Conley, stated the cameras operated properly before the impact to his vehicle, which was on the front bumper and necessitated the replacement of the front bumper cover and required sheet metal alignment.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Non-itemized listing of all damages: | Yes |
| Non-Independent Appraisal: | Yes |
| Unprofessional Behavior: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Lincoln University | State: | PA | Zip: | 19352 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | Brandywine Coach Works | ||||
| State Appraiser License: | 153336 | ||||
| Shop Representative: | Bob Cicconi | Address: | 1209 Baltimore Pike | ||
| City: | Chadds Ford | State: | PA | Zip: | 19317 |
| Phone: | 610-459-8860 |
| Insurance Information | |||
| Insurance Company: | State Farm | ||
| Claim Number: | 38-18H0-31Q02 | ||
| Insurance Company Representative: | Edward Ennis | Date of loss: | 3-13-2021 | Appraiser License Number: | 163052 |
| Insurance Company Phone: | 717-205-5688 |
| Legislator Information | |||
| Consumer Legislative Representative: | Lawrence, John A. (R) District 13 | Consumer Senator: | choose one |
| Repair Facility Legislative Representative: | Williams, Dan K. (D) District 74 | Repair Facility Senator: | choose one |
END
PCTG Consumer Complaint Report Record ID#: 1619654073