Date of Report Submission: | 5/5/2021 |
Submitters IP Address: | 162.158.63.232 |
Complaint Comments:
Braden Knight came to our shop to inspect a 2019 ford escape that was involved in a rear end collision while it was parked. The striking vehicle actually was sitting underneath the Ford Escape causing damage to the rear bumper and exhaust. While going over the vehicle Braden stated he could not see any damage to the exhaust even though it was sitting on the ground. Braden left without leaving an estimate, omitting the exhaust. A supplement was requested for the exhaust. Braden contacted the customer and advised that we are not following "Geico's Protocol" regarding the supplement process. He stated to the customer that we are stalling the repairs. Braden comes to reinspect the vehicle on 4/16/21 and refuses to pay for the exhaust yet again. Braden's supervisor came to inspect the vehicle the following week and agreed with us at the shop that the vehicle required the replacement of the exhaust. Because of Braden's incompetence and refusal to pay for the exhaust as could be clearly seen that was necessary during initial inspection a 2 day repair took 12. Shortly after the vehicle was delivered, the customer was involved in a subsequent accident and elected to chose another shop based on the reason that Braden is the appraiser in our area and they did not wish to deal with him again.
Itemized Complaints | |
Violation of Act 367 Title 63, Ch. 22B: | Yes |
Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
Refusal to leave copy of appraisal: | Yes |
Non-itemized listing of all damages: | Yes |
Unprofessional Behavior: | Yes |
Inaccurate description of repairs : | Yes |
Consumers Information | |||||
Name: | **removed for privacy** | ||||
Address: | **removed for privacy** | ||||
City: | Philadelphia | State: | PA | Zip: | 19140 |
Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** |
Repair Facility Information | |||||
Repair Facility: | Craig's Collision Center | ||||
State Appraiser License: | 895143 | ||||
Shop Representative: | Daniel Olesniewicz | Address: | 4925 Van Kirk Street | ||
City: | Philadelphia | State: | PA | Zip: | 19135 |
Phone: | 215-289-0455 |
Insurance Information | |||
Insurance Company: | Geico | ||
Claim Number: | 8700394460000005 | ||
Insurance Company Representative: | Braden Knight | Date of loss: | 04/06/2021 | Appraiser License Number: | 924001 |
Insurance Company Phone: | 267-408-8348 |
Legislator Information | |||
Consumer Legislative Representative: | Youngblood, Rosita C. (D) District 198 | Consumer Senator: | Street, Sharif (D) District 3 |
Repair Facility Legislative Representative: | Hohenstein, Joseph C. (D) District 177 | Repair Facility Senator: | Sabatina, John P. (D) District 5 |
END
PCTG Consumer Complaint Report Record ID#: 1620235126