| Date of Report Submission: | 4/2/2022 |
| Submitters IP Address: | 172.70.130.210 |
Complaint Comments:
Taylor Toyota permanently damaged my 2020 Toyota Tacoma by performing defective rear end collision repairs. My vehicle was returned to me with the blind spot module missing from the rear bumper. When another repair shop found their defective repairs, I returned the Tacoma and asked them to properly repair it. My Tacoma was again returned to me without working blind spot monitors with the explanation that they don't know why they don't work. Taylor Toyota was unprofessional in asking how much I got for an insurance settlement before writing a bill. I reported the matter to Erie Insurance and received no response.
| Itemized Complaints | |
| Non-itemized listing of all damages: | Yes |
| Unprofessional Behavior: | Yes |
| No regard for Public Safety: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Hermitage | State: | PA | Zip: | 16148 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | Taylor Toyota | ||||
| State Appraiser License: | unknown | ||||
| Shop Representative: | Address: | 2757 E State St | |||
| City: | Hermitage | State: | PA | Zip: | 16148 |
| Phone: | 724-972-4546 |
| Insurance Information | |||
| Insurance Company: | Erie | ||
| Claim Number: | unknown | ||
| Insurance Company Representative: | unknown | Date of loss: | 5/26/2021 | Appraiser License Number: | unknown |
| Insurance Company Phone: |
| Legislator Information | |||
| Consumer Legislative Representative: | Longietti, Mark (D) District 7 | Consumer Senator: | Brooks, Michele (R) District 50 |
| Repair Facility Legislative Representative: | Longietti, Mark (D) District 7 | Repair Facility Senator: | Brooks, Michele (R) District 50 |
END
PCTG Consumer Complaint Report Record ID#: 1648923279