| Date of Report Submission: | 5/2/2022 |
| Submitters IP Address: | 172.70.114.156 |
Complaint Comments:
Up to date State Farm has not provided the shop or the vehicle owner with a legible supplemental estimated cost of repairs after the shop was instructed to emailed to State Farm all the required information, along with photos on April 14th and again on 20th! Where in the PA CODE outlines and allows State Farm to request shops to use their B2B link to obtain, an appraisal, estimate or a supplement, and to refuse a physical damage appraisal to be done at the PA consumers choice of shop when requested! �MOTOR VEHICLE PHYSICAL DAMAGE APPRAISER ACT� Act of Dec. 29, 1972, P.L. 1713, No. 367 Cl. 63 (c) An appraiser may prepare a repair estimate obtained by personal inspection or by photographs, videos or telephonic means. An appraiser may not require the submission of photographs or videos in order to obtain an appraisal. An appraiser, or an insurer as part of the appraisal process, shall disclose to the owner of the vehicle that there is no requirement to submit photographs or videos in order to obtain an appraisal. ((c) amended Apr.14,2016,P.L.79,No.13) (d) No appraiser or his employer shall require that repairs be made in any specified repair shop. (5) Inspect a vehicle within six working days of assignment to the appraiser unless intervening circumstances (i.e. catastrophe, death, failure of the parties to cooperate) render such inspection impossible.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Illegal Steering/Directing: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Refusal to use Quality OEM Parts: | Yes |
| Non-itemized listing of all damages: | Yes |
| Non-Independent Appraisal: | Yes |
| Unprofessional Behavior: | Yes |
| No regard for Public Safety: | Yes |
| Non-personal Inspection: | Yes |
| Refusal to re-inspect vehicle: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | PHILADELPHIA | State: | PA | Zip: | 19107-6742 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | GA COLLISION CENTER | ||||
| State Appraiser License: | NONE | ||||
| Shop Representative: | ART AGATSIOTIS | Address: | 510 w cobbs creek pkwy | ||
| City: | yeadon | State: | pa | Zip: | 19050 |
| Phone: | 610-626-3176 |
| Insurance Information | |||
| Insurance Company: | STATE FARM | ||
| Claim Number: | 38-30S2-44X01 | ||
| Insurance Company Representative: | ED WINCHECTER/JAMES KOCHIS | Date of loss: | 02/19/2022 | Appraiser License Number: | UNK |
| Insurance Company Phone: | 844-292-8615 |
| Legislator Information | |||
| Consumer Legislative Representative: | Sims, Brian (D) District 182 | Consumer Senator: | Street, Sharif (D) District 3 |
| Repair Facility Legislative Representative: | Davidson, Margo L. (D) District 164 | Repair Facility Senator: | Williams, Anthony H. (D) District 8 |
END
PCTG Consumer Complaint Report Record ID#: 1651517458