PCTG Consumer Complaint Report Record ID#: 1670285304


Date of Report Submission: 12/5/2022
Submitters IP Address: 172.70.111.9

Complaint Comments:
I was hit by an operator of Progressive Insurance and had my car fixed at DeGovanni Collision which was paid in full by Progressive. I was told when I picked up my car on September 6th, 2022 that my car was fixed other than the rear window molding and they were waiting on the part from Germany. I was given a written and signed IOU and told they would call me in early October if they didn�t then I should call them. I waited until November 21st to call and was told they didn�t have a record of it and that they were busy and would call me back the following Monday. They didn�t call all week. I finally called them again on December 5th at approximately 830am and was told by the receptionist that a manager would call me in an hour. I waited a few hours and never received a call. I called back and the receptionist told me I would get a call by the end of the business day. Again they failed to call back. They are avoiding finishing the job that was paid for and I have the a written IOU slip as proof. They have failed to complete the necessary paid for work.

Itemized Complaints

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:Philadelphia State:PAZip:19128
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:DeGovanni Collision Experts
State Appraiser License:
Shop Representative:Paulo Pereira estimator
Address:5104 Umbria street
City:Philadelphia State:PaZip:19128
Phone:215-483-0935

Insurance Information
Insurance Company:Progressive Insurance
Claim Number:22-5558314-02
Insurance Company Representative:Date of loss:
Appraiser License Number:
Insurance Company Phone:

Legislator Information
Consumer Legislative Representative:DeLissio, Pamela A. (D) District 194Consumer Senator:Williams, Anthony H. (D) District 8
Repair Facility Legislative Representative:choose oneRepair Facility Senator:choose one

END
PCTG Consumer Complaint Report Record ID#: 1670285304


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