| Date of Report Submission: | 12/5/2022 |
| Submitters IP Address: | 172.70.111.9 |
Complaint Comments:
I was hit by an operator of Progressive Insurance and had my car fixed at DeGovanni Collision which was paid in full by Progressive. I was told when I picked up my car on September 6th, 2022 that my car was fixed other than the rear window molding and they were waiting on the part from Germany. I was given a written and signed IOU and told they would call me in early October if they didn�t then I should call them. I waited until November 21st to call and was told they didn�t have a record of it and that they were busy and would call me back the following Monday. They didn�t call all week. I finally called them again on December 5th at approximately 830am and was told by the receptionist that a manager would call me in an hour. I waited a few hours and never received a call. I called back and the receptionist told me I would get a call by the end of the business day. Again they failed to call back. They are avoiding finishing the job that was paid for and I have the a written IOU slip as proof. They have failed to complete the necessary paid for work.
| Itemized Complaints |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Philadelphia | State: | PA | Zip: | 19128 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | DeGovanni Collision Experts | ||||
| State Appraiser License: | |||||
| Shop Representative: | Paulo Pereira estimator | Address: | 5104 Umbria street | ||
| City: | Philadelphia | State: | Pa | Zip: | 19128 |
| Phone: | 215-483-0935 |
| Insurance Information | |||
| Insurance Company: | Progressive Insurance | ||
| Claim Number: | 22-5558314-02 | ||
| Insurance Company Representative: | Date of loss: | Appraiser License Number: | |
| Insurance Company Phone: |
| Legislator Information | |||
| Consumer Legislative Representative: | DeLissio, Pamela A. (D) District 194 | Consumer Senator: | Williams, Anthony H. (D) District 8 |
| Repair Facility Legislative Representative: | choose one | Repair Facility Senator: | choose one |
END
PCTG Consumer Complaint Report Record ID#: 1670285304