| Date of Report Submission: | 1/17/2023 |
| Submitters IP Address: | 172.70.134.237 |
Complaint Comments:
SINCE JANUARY 4TH 2023 ENCOMPASS HAS NOT RESPONDED TO THE SUPPLEMENTAL REQUEST FOR THIS CLAIM see email correspondences below! "NGIC, Encompass, Marcus Brown, Melvin Rivera, Rebecca Mc Caskey, We had the 2020 Subaru Forester towed to our shop the day after Marcus Brown had appraised the damage at vehicle owner's residence! We dismantled the vehicle, compared the NGIC estimated cost of repairs to the actual physical damage and submitted a supplemental request on Wednesday morning January 4, for the additional damage, parts, the arbitrary caps, the omissions, the underestimated repairs and underpayments on this claim! On Friday January 6th we had called NGIC and spoke with Rebecca Mc Caskey, she assisted us by emailing Marcus Brown & Melvin Rivera that the shop was waiting for Marcus Brown to respond on the supplemental assignment (see email below) From: "Mccaskey, Rebecca"
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Non-itemized listing of all damages: | Yes |
| Unprofessional Behavior: | Yes |
| No regard for Public Safety: | Yes |
| Non-personal Inspection: | Yes |
| Refusal to re-inspect vehicle: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Philadelphia | State: | pa | Zip: | 19134-4510 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | GA COLLISION CENTER INC | ||||
| State Appraiser License: | NONE | ||||
| Shop Representative: | ART AGATSIOTIS | Address: | 510 WEST COBBS CREEK PARKWAY | ||
| City: | YEADON | State: | PA | Zip: | 19050 |
| Phone: | 610-626-3176 |
| Insurance Information | |||
| Insurance Company: | ENCOMPASS HOME & AUTO INS. CO. | ||
| Claim Number: | 220939115-1 | ||
| Insurance Company Representative: | ENCOMPASS MARCUS BROWN MELVIN RIVERA | Date of loss: | 12/23/2022 | Appraiser License Number: | UNKNOWN |
| Insurance Company Phone: | 800-468-3466 |
| Legislator Information | |||
| Consumer Legislative Representative: | Cruz, Angel (D) District 180 | Consumer Senator: | Tartaglione, Christine M. (D) District 2 |
| Repair Facility Legislative Representative: | McClinton, Joanna E. (D) District 191 | Repair Facility Senator: | Williams, Anthony H. (D) District 8 |
END
PCTG Consumer Complaint Report Record ID#: 1673990122