| Date of Report Submission: | 3/3/2023 |
| Submitters IP Address: | 172.70.110.174 |
Complaint Comments:
Loss vehicle was a 2011 Volvo C70. We replaced the front bumper cover. We needed to make several sprayouts in order to determine the best color match. After painting the cover we needed to denib and buff the cover to eliminate static dust nibs. I showed Kyle the denibbing process while it was being done and also showed him the sprayout cards. He refused to pay for those procedures saying that the car was 12 years old and didn't warrant those procedures. I then called his supervisor, Nathan Weiss, at 267-789-4520, who also refused to pay for the procedures. Neither person disputed the fact that we did perform the work, nor did either dispute the fact that it was good that we performed those procedures. They just refused to pay for them. The House representative for both us and our customer is Craig Williams, and the Senator for both us and our customer is John Kane.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Non-Independent Appraisal: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | GLEN MILLS | State: | PA | Zip: | 19342 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | Brandywine Coach Works | ||||
| State Appraiser License: | 153336 | ||||
| Shop Representative: | Bob Cicconi | Address: | 1209 Baltimore Pike | ||
| City: | Chadds Ford | State: | PA | Zip: | 19317 |
| Phone: | 610-459-8860 |
| Insurance Information | |||
| Insurance Company: | Progressive | ||
| Claim Number: | 22-8151650-01 | ||
| Insurance Company Representative: | Kyle Gillenwater | Date of loss: | 12-20-2022 | Appraiser License Number: | 1075417 |
| Insurance Company Phone: | 610-737-4968 |
| Legislator Information | |||
| Consumer Legislative Representative: | choose one | Consumer Senator: | choose one |
| Repair Facility Legislative Representative: | choose one | Repair Facility Senator: | choose one |
END
PCTG Consumer Complaint Report Record ID#: 1677876828