| Date of Report Submission: | 3/20/2023 |
| Submitters IP Address: | 162.158.159.177 |
Complaint Comments:
Loss vehicle was a 2019 Mini Cooper Countryman which needed the rear bumper cover repaired. We needed to make color sprayouts to determine the closest match with which to refinish the cover. In addition we needed to mask off the primed area on the cover. After refinishing the cover it was necessary to remove static nibs from the paint and to polish the cover. After all procedures were completed it was necessary to wash the vehicle to remove any ambient dust from the rear cover and the car itself. The appraiser refused to pay for those procedures despite my sending photos of the sprayout cards and denib procedures being performed. This is the same behavior that was exhibited in my complaint submitted on 3-3-2022.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Non-itemized listing of all damages: | Yes |
| Non-Independent Appraisal: | Yes |
| Unprofessional Behavior: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Wilmington | State: | DE | Zip: | 19807 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | Brandywine Coach Works | ||||
| State Appraiser License: | 153336 | ||||
| Shop Representative: | Bob Cicconi | Address: | 1209 Baltimore Pike | ||
| City: | Chadds Ford | State: | PA | Zip: | 19317 |
| Phone: | 610-459-8860 |
| Insurance Information | |||
| Insurance Company: | Progressive | ||
| Claim Number: | 22-8594112-02 | ||
| Insurance Company Representative: | Kyle Gillenwater | Date of loss: | Appraiser License Number: | 1075417 |
| Insurance Company Phone: | 610-737-4968 |
| Legislator Information | |||
| Consumer Legislative Representative: | choose one | Consumer Senator: | choose one |
| Repair Facility Legislative Representative: | choose one | Repair Facility Senator: | choose one |
END
PCTG Consumer Complaint Report Record ID#: 1679310550