| Date of Report Submission: | 2/23/2024 |
| Submitters IP Address: | 172.70.134.147 |
Complaint Comments:
I was misinformed by Jennings body shop on repairs that were made and procedures that were not made.when I picked my truck up I was not informed of pre scan post scan dtc code and modules not working due to the accident it was never brought to my attention. Jennings neglected to inform me they didnt follow OEM procedures and didn't do nothing but delete codes .that included I'm important safty features and outher important system that could potentially put my family at risk and cause catistrofic mechanical failures. 6 months after repair my truck broke down I made a claim with Erie insurance on repairs that there drp shop that they mislead me eventually after alot of bullcrsp my claim was denied they claimed me ignoring all the facts I gave them so now i have a unsafe truck i cant drive due to mscanicle issues cause by Jennings incopatent repairs . This has affected me in many ways and I hope they pay or there incompetent desions they made
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Non-itemized listing of all damages: | Yes |
| Unprofessional Behavior: | Yes |
| No regard for Public Safety: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Pa 17255 | State: | Zip: | ||
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | Jennings body shop | ||||
| State Appraiser License: | #976071 | ||||
| Shop Representative: | Dennis Brechbill | Address: | 247 Grant street | ||
| City: | Chambersburg | State: | Pa | Zip: | 17201-1627 |
| Phone: | 717-264-6200 |
| Insurance Information | |||
| Insurance Company: | Erie insurance group | ||
| Claim Number: | A00004660471 | ||
| Insurance Company Representative: | Nathan Woodward | Date of loss: | 12/27/22 | Appraiser License Number: | 263512 |
| Insurance Company Phone: | 814-404-5811 |
| Legislator Information | |||
| Consumer Legislative Representative: | Irvin, Rich (R) District 81 | Consumer Senator: | Ward, Judy (R) District 30 |
| Repair Facility Legislative Representative: | Kauffman, Rob W. (R) District 89 | Repair Facility Senator: | Mastriano, Doug (R) District 33 |
END
PCTG Consumer Complaint Report Record ID#: 1708778320