| Date of Report Submission: | 9/20/2024 |
| Submitters IP Address: | 172.70.115.15 |
Complaint Comments:
After completing repairs to the loss vehicle, the post-repair scan report said a recalibration of the rear blind spot monitors was necessary. We had that operation performed by BMW of West Chester. On 8-30-24 I submitted, online, a final supplement to State Farm with invoices and the final scan report (which stated that the recalibration was necessary) attached. After not receiving the supplement or any communication for about 10 days, we called State Farm and were told that the supplement was denied, as we did not replace or remove the blind spot monitors. I carefully explained that the final scan determined that the recalibration was necessary, and Leah, who I spoke with, said she would send my information back to the appraiser who made the decision. She called me back on 9-11-24 and stated that Thomas Nye, the appraiser who made the initial determination, again refused to honor the supplement. I would also ask that a staff lawyer review this complaint and call me to discuss the aspects and the merits of the complaint.
| Itemized Complaints | |
| Violation of Act 367 Title 63, Ch. 22B: | Yes |
| Violation of Regulation PA Code Title 31, Ch. 62: | Yes |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Violation of Automotive Industry Trade Practices Title 37, Ch. 301: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Non-Independent Appraisal: | Yes |
| Unprofessional Behavior: | Yes |
| Inaccurate description of repairs : | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | Chadds Ford | State: | PA | Zip: | 19317 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | Brandywine Coach Works | ||||
| State Appraiser License: | 153336 | ||||
| Shop Representative: | Bob Cicconi | Address: | 1209 Baltimore Pike | ||
| City: | Chadds Ford | State: | PA | Zip: | 19317 |
| Phone: | 610-459-9960 |
| Insurance Information | |||
| Insurance Company: | State Farm | ||
| Claim Number: | 08-71N7-42K02 | ||
| Insurance Company Representative: | Thomas Nye | Date of loss: | 7-29-2024 | Appraiser License Number: | 595739 |
| Insurance Company Phone: | 855-341-8184 |
| Legislator Information | |||
| Consumer Legislative Representative: | choose one | Consumer Senator: | choose one |
| Repair Facility Legislative Representative: | Repair Facility Senator: | choose one |
END
PCTG Consumer Complaint Report Record ID#: 1726832975